This terms and conditions section is identified for WeGo Tours all services, packages and sales according to Dutch law. When the reservations, bookings and other services that may be included are being processed via e-mail, in person or over the phone, all participants agree that they confirm the stipulation.
This agreement is between the participants and WeGo Tours.
In addition, in this terms and conditions “we”-“us” or “our” refers to WeGo Tours and “you” refers to potential or current participants.
Booking is only carried out via WeGo Tours website by registering online and further following the necessary steps specified.
This contract between you and WeGo Tours will be completed with the confirmation of reservation.
This contract is not valid for the reservations that are made 7 days or less before the trips; in this case the contract will be accepted valid by the confirmations via email or phone.
For the participants who make more than one reservation, they are accepted responsible for the other participants as well as themselves.
The provided information of the participants during reservation is your own responsibility. WeGo Tours is not responsible for any problems caused by them. Thus, participants do not have the right to require a refund and such.
2. Payment Instructions
Participants must complete the full payments by any of the methods we offer in order the ensure their seats.
All payments must be completed in Euros and WeGo Tours cannot be held responsible of the transfer fees. The required amounts must be paid in full.
After the full payment is completed, the seat certainty will depend on the bus seats’ availability. WeGo Tours highly recommends an early reservation and payment.
WeGo Tours will send all participants a reservation number for the confirmation of the reservation. This number will be required in order for the participants to take place in the trips. The number that we send to all participants must be printed and with the participants during the trips. WeGo Tours coordinators will check these papers when letting you in the bus. If there are any problems with this paper or any other documents that we require you to have with you, the coordinators have the right to cancel your participation.
We do not accept installment. If the installment is agreed upon in some exceptions, this must be specified in the booking confirmations. Each payment must be done in the dates agreed upon. If the payment is not done in the date of agreement, the reservation will not be ensured. If the participant decided to cancel the participation after meeting the requirements of cancellation policy, the refunds will be done in the next 2 days.
3. Extra Activities
Participants have the opportunity to join activities that will be announced by WeGo Tours. ( e.g; Boatrid, Guided tours etc.). These activities are not included in the total price of the trips.
Some of the activities mentioned will be run by the local firms of that country and all participants who want to take part in extra activities must follow the terms and conditions of that country/firm.
Participants may cancel the activities 14 days before the trip. There will be no refunds or cancellations if the time period given is not followed.
Tickets for the activities will be given to the participants during the activity day or at the activity place.
The activity tickets belong to the participants after they are given by WeGo Tours and there will be no refunds after this point.
Participants must be in the meeting point at the exact time announced by WeGo Tours coordinators. Participants do not have the right to require a refund or cancellation if they are not present.
4. Passenger Responsibilities
It is the responsibility of each participants to keep the necessary documents with them at all times through the trips. (Passport, visa, travel insurance, travel documents etc.) Passports are being checked while getting on the bus. If there are problems with any participants’ documents, WeGo Tours is not responsible of the departure delays, or participant cancellations.
Participants are responsible of being present in the meeting point and time that WeGo Tours announces before the trips via e-mail or/and social media accounts. WeGo Tours is not obligated to wait for any late participants and all participants agree to this.
Participants cannot require a refund or cancellation due to being late to the bus or missing it. All participants must be present at least 15 minutes before the bus departure. WeGo Tours cannot be held responsible in any case of missing the bus. It is every participants own responsibility to be on time.
All participants must follow the WeGo Tours coordinators’ announcements throughout the whole trip. Participants are expected to be in the bus or in the meeting points at given times. WeGo Tours is not responsible or obligated to assist of participants’ latencies and such.
WeGo Tours team members are always accessible during the trips and are obligated of being helpful to all participants. However, participants do not necessarily travel around as a group and they are responsible of their own activities. Only the tour guided events can be carried out as a whole group of all participants. Others can be done with the participants’ wills and choices. WeGo Tours must be informed about any physical handicaps beforehand and is not obligated to provide any services in this matter.
WeGo Tours is not responsible of your personal belongings. Under all circumstances, participants agree that they are responsible for any loss and such.
WeGo Tours’s team members can take precautions and/or make changes on the trip plan depending on circumstances. All participants are obligated to agree upon the changes and know that our team members always make decisions for you and for your safety.
All participants agree to follow the regulations specified in this terms and conditions, the visiting countries’ laws and customs regulations throughout the whole trip. In the case of misbehavior, WeGo Tours has the right to cancel the participations without being have to process a refund and such. Participants who break the rules will have to continue the trip or go back to their departure cities by themselves and cannot require any other services of WeGo Tours.
The sections above clearly requires a full personal responsibility and in the case of misbehaviors WeGo Tours is not obligated of defending any participant.
When you attend to an WeGo Tours trip, you agree to have your photos taken as a group and such for the use of advertisement on our social media. These photos are only for social media, our website and fliers. If you do not wish to take part in any photos or videos, you may talk to us beforehand and stay out of the frames.
WeGo Tours do not provide the participants with any travel insurances unless other mentioned and highly recommends its participants to have one.
CHANGE OF PICK UP POINT: If there are less than 10 participants from a pick up point, the pick up point might be cancelled. The travellers will be informed 2 days before the departure. We will provide you with a ticket (public transportation) to the closest available pick up point for the trip.
DISTURBANCE BY TRAVELER: All of our travelers are very kind and friendly and we never had any problems. But due to business reasons we have to inform you in advance: If someone of our participants disturbs the trip or other participants and does not stop to do so despite our warnings, WeGo TOurs has got the right to immediately cancel the trip for this participant. This means he/she will be sent home and has to pay the costs by himself/herself.
5. Tour Description
WeGo Tours provides its participants with the round trip service by rented busses. In addition, it provides the hotel/hostel accommodation for trips that are more than one day duration. One day trips do not contain any accommodation services. Accommodations are usually provided in 2, 3, 4,5,6,8 people per room depending on the hotel/hostels. Room planning is under the control of WeGo Tours. Please note that mixed-gender accommodations are not available; rooms will be allocated separately for male and female guests.
Room changes, switching rooms etc. cannot be guaranteed or promised and they depend on the accommodation conditions. A room for 2 requires extra fee and the payment is done over WeGo Tours’s website. If the website does not lead you to the extra fee payment page, you must contact us before the trip by email.
WeGo Tours has the right to cancel the trips under unexpected circumstances and does a full refund to all participants.
WeGo Tours has the right to delay the trips under unexpected circumstances without any refund.
There will be an WeGo Tours Host at all trips. The Host will give all participants information about the trip, helps you with any possible problems and can give you recommendations on what to see in the cities and what to be discovered. The Host can be a busdriver who is guided by WeGo Tours. However, note that the Host is not a tour guide and not responsible of the historical and/or detailed information of the cities.
6. Cancellation Policy
Any discounted fares, promotion fares, sale fares and package deals are non-transferable and non-refundable.
Promotional trips issued as a donation, sponsoring or prizes are personalized and non-transferable.
Vouchers / Gift Certificates are non-refundable.
In general it is possible to transfer a ticket to somebody else. By doing so you are obliged to pay a change fee for each event of change, depending on the type of trip (€10 for a day trip, €20 for a multi-day trip, €50 for cruise/airplane trips).
Subjected to availability, it is possible to change the pick up point. By doing so you are obliged to pay the difference fare (if any) and a change fee for each event of change, depending on the type of trip (€10 for a day trip, €20 for a multi-day trip, €50 for cruise/airplane trips).
Cancellation conditions are as shown. Money refund: by selecting this option, a refund will be processed by WeGo Tours within 7 working days. The bank account details used for the payment have to be provided, in order to receive the money back.
Cancellation of a trip booking by you is irreversible. The following cancellation and refund policies apply Days before departure: 31 days: 100% refund 25 – 30 days: 80% refund 17 – 24 days: 50% refund 8 – 16 days: 25% refund 0 – 7 days: 0% refund
7. Weather, environmental and political conditions
WeGo Tours cannot be held responsible of the changes that have to be made by environmental conditions. Passengers do not have the right to cancel the trip because of the weather conditions. Only WeGo Tours can decide this and will sure be taking precautions when needed.
WeGo Tours cannot be held responsible of the any delays or cancellations of the trips caused by the problems of customs, terror acts or other political factors.
WeGo Tours cannot be held responsible of latencies caused by traffic jams, mechanical breakdowns or any other conditions related to the trip.
8. Voucher
Vouchers offered by WeGo Tours can be used with multiple purchases and are linked to your email ID. However, vouchers are non-transferable and non-refundable.
The validity of voucher may differ from case to case. The effective validity is as stated on the voucher.
Redeeming only one voucher per transaction is possible. Voucher can not be used in combination with any other promotions.
WeGo Tours does not keep track of voucher usage. Hence it is the sole responsibility of you to maintain the confidentiality of your voucher.
In case of any suspicious activity, voucher may be disabled at the discretion of WeGo Tours without any prior notice.
9.Luggage Allowance
Luggage allowance is one luggage and one hand luggage per person. Exceptions can be made when appropriate and agreed upon. The requirements are as shown:
Hand luggage to take inside the bus must be max. 40cm x 30cm x 10cm and as heavy as you can carry. Check in luggage: must be max. 55cm x 40cm x 20cm and as heavy as you can carry.
Luggages that are given to the bus carriage will not be accessible during the trip and only will be accessed when we arrive to our hotels/hostels. There may be complications and damages if this rule is broken and WeGo Tours has the right to take legal steps in this matter.
Participants may leave their belongings in the bus during the trips but passports, documents, perfumes, electronics and all other valuable belongings are recommended to be with the participants at all times. WeGo Tours cannot be held responsible of any problems in this matter.
WeGo Tours do not permit animals, dangerous goods or illegal possessions. The outcomes of carrying such objects will belong to the participants.
Participants are responsible for the forgotten or damaged objects.
10. INSURANCE
WeGo Tours does not provide the participants with any travel insurance unless other mentioned.
WeGo Tours recommends all participants to have their own insurances that covers all possible issues of travel.
